Refund and Cancellation Policy

A Customer may request cancellation before work begins. If no payment was collected, no refund is required. Any agreed non-refundable materials or expenses must be clearly disclosed and supported.

If a task is cancelled after work starts, the Customer may be responsible for completed time, approved materials and reasonable expenses. The parties should document the work completed in the platform.

Payment is due only after the Helper marks the task complete and the Customer confirms completion. If the Customer believes the task was not completed as agreed, they should not confirm completion and must contact support promptly.

Send refund requests to uhh@urbanhelphub.com with the task number, reason and supporting evidence. Requests should normally be made within 7 days of payment. We may consult both parties and Stripe. Approved refunds may be full or partial and are returned to the original payment method; bank processing times vary.

Urban Help Hub's 30% commission and the Helper's payout are calculated when payment is processed. A refund, reversal or chargeback may proportionally reverse the commission and Helper payout. Stripe fees may be treated according to Stripe's then-current rules and applicable law.

We may deny requests involving completed and accepted services, policy abuse, insufficient evidence or requests outside the reasonable review period. This policy does not limit non-waivable consumer rights under Alberta or Canadian law.

Urban Help Hub
Suite 206-611 7th Ave SE, Alberta, Canada
uhh@urbanhelphub.com
+1 306-530-2908